Returns Policy

At Corgenic , your performance is our mission – and your satisfaction, our priority. If, despite all the ' The attention we pay to the quality of our products, if you wish to make a return, here are the conditions you need to know.

🔁 Products eligible for return

To guarantee safety and ' Hygiene of all our customers, only unopened, unused products in their original packaging ' ' Origin perfectly sealed can make the ' object of ' a return.

⏳ Return period

You have 14 calendar days from the date of receipt of your order to notify us of your wish to return a product.

✅ How to make a return?

1. Send an email to retour@corgenic.com specifying:

  •    Your contact details: name, surname, and telephone number
  •    Your order number
  •    The product(s) concerned
  •    The reason for the return

2. After validation of your request, we will inform you of the return procedure.

3. Return shipping costs are your responsibility, unless the product is defective or the error is ours.

💳 Refund

Once the return has been received and verified by our team, we will process the refund to the original payment method within 7 to 10 business days .

⚠ Non-refundable products

We will not be able to accept returns in the following cases:

  • Product that has been opened, used, or whose... ' packaging has been altered'
  • Product damaged after delivery
  • The 14-day deadline has passed.

For any questions, our team is available to assist you at hello@corgenic.com

Thank you for trusting Corgenic to support your goals đŸ’Ș