Customer service

Each Corgenic product serves a specific purpose: performance, energy, recovery, sleep, or daily health. Product descriptions detail their composition, functions, and usage recommendations to help you make the right choice for your needs.

You can also consult our Protocols to discover product combinations designed around specific goals.

Yes, some products can be combined within the same routine. However, it is important to check the cumulative intake of vitamins, minerals, or other active ingredients when several supplements are used simultaneously.

Our Protocols present combinations designed to remain consistent in terms of composition and dosage.

This depends on the product and its use. Some supplements can be taken at any time of day, while others are better suited to a particular time, for example around a workout or in the evening.

Specific recommendations for each formula are provided on its product page and on its label.

There is no single duration suitable for all supplements. It depends on the product, its composition, the desired objective, and your diet.

Follow the usage instructions provided for each product and respect the recommended daily dose. A food supplement is not a substitute for a varied and balanced diet or a healthy lifestyle.

Each formula is designed with a specific objective in mind. We select ingredients, their forms, and dosages based on available data, their relevance within the formula, and the actual delivered intake per dose.

Our approach is based on a simple principle: every choice must be explainable.

We prioritize raw materials with clearly documented characteristics: origin, manufacturing process, form, concentration, standardization, or available data depending on the nature of the ingredient.

When it adds real value to the formula, we also select ingredients developed by specialized manufacturers with precise specifications.

Two forms of the same nutrient or active ingredient may have different characteristics in terms of bioavailability, stability, concentration, or tolerance.

We compare these parameters in order to select the form we consider most relevant for each formula, rather than choosing an ingredient solely for its name or image.

We do not seek to multiply ingredients simply to lengthen a list. Each component must have an identifiable function and be included at a dosage consistent with the formula's objective.

We prefer a simpler formula where each choice can be justified over a complex formula composed of active ingredients added at symbolic doses.

No. We list the composition of our formulas and the quantities provided per dose.

Where relevant, we also specify the form of the ingredient, its concentration, its standardization, or the actual amount of active element provided.

To find out more, please consult our Formulation Method page.

Currently, our products in capsule form are manufactured in France, and our products in powder form are manufactured in Ireland, in specialized production units that meet strict quality standards.

We select our partners for their ability to meet our requirements in terms of quality, traceability, and production control.

We carry out external analyses on our finished products after production. The controls are defined according to the nature of each formula and may include microbiology, heavy metals, or other product-specific parameters.

Depending on the product, these are supplemented by controls or documents to verify the conformity of the composition.

The results are compiled in analysis reports associated with the batch concerned, accompanied, where relevant, by the product's certificate of conformity.

We do not systematically apply the same panel of analyses to all our products: the controls are selected according to the characteristics of the product concerned.

Yes. Each batch is subjected to the controls defined in our control plan. The analysis panel may vary depending on the nature of the formula, but the planned controls are carried out systematically.

Yes. The analyses planned in our control plan are entrusted to independent specialized laboratories.

They complement the controls and conformity documents established or provided throughout the manufacturing chain.

The analysis reports associated with the batch in question are available in the Checks & Compliance section of the product sheet as well as in our Analysis Reports area.

The batch number identifies a specific product run. It ensures traceability and links documents and control results to the relevant batch.

It is indicated directly on the product packaging.

Because not all products have the same characteristics or the same parameters to check.

A protein powder, an omega-3 oil, a mineral, or a capsule formula do not necessarily require the same analyses. Therefore, for each product, we define a control panel adapted to its composition and nature.

To learn more, consult our Controls & Transparency page.

The complete composition of each product is indicated on its product sheet, with the ingredients, their forms, and the quantities provided per dose.

You can also find this information directly on the product labeling.

On each product page, we indicate the quantity provided per recommended dose.

Where relevant, we also specify the form of the ingredient, its concentration or standardization, as well as the quantity of active ingredient actually provided.

The best-before date is indicated directly on the product packaging.

Storage conditions are also specified on the label. Generally, our products should be stored in a dry place, away from heat and humidity, according to the specific instructions for each item.

For metropolitan France, delivery is free for purchases over €25. For any order under €25, delivery costs are €6.

The estimated delivery time is 3 to 5 business days.

For other European Union countries, delivery costs are €9 per order. Delivery times may vary depending on the destination country.

Depending on the destination and the selected delivery method, shipments are handled by Colissimo, Mondial Relay, or DPD. Available options are indicated during the order process.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

You can also find tracking information from your customer account, if you created an account when placing your order.

If your order has not yet been shipped, please contact us as soon as possible. We will do our best to modify or cancel it before it is processed by our logistics department.

Once the order has been shipped, it is no longer possible to modify or cancel it. However, you may, where applicable, exercise your right of withdrawal under the conditions set out in our General Terms and Conditions of Sale.

You have 14 days from the receipt of your order to exercise your right of withdrawal.

To inform us of your decision, use the withdrawal function available on our website or contact us at retour@corgenic.com, specifying your order number and the products concerned.

Products must then be returned within 14 days following your withdrawal request. Return shipping costs are at your expense.

For reasons of hygiene and health protection, products that have been opened, unsealed, or partially consumed cannot be returned.

Consult our General Terms and Conditions of Sale for all applicable terms.

If your order is incomplete, if a product has been damaged during shipping, or if it has a defect, please contact our customer service at hello@corgenic.com, specifying your order number and the product(s) concerned.

To allow us to process your request quickly, please attach photos of the package, its packaging, and the product concerned, if possible.

Our team will review your request and advise you on the appropriate solution.

For any questions regarding our products or your order, you can contact our customer service at hello@corgenic.com or by phone at 0825 620 410.

Our team will answer you from Monday to Friday, from 9 AM to 5 PM, usually within 24 business hours.

If you are a healthcare professional, reseller, gym, coach or potential partner, you can contact us at pro@corgenic.com by briefly introducing your activity and your request.

Our team will study your project and inform you of the appropriate collaboration terms.

You can also consult our Professionals page to learn more.